Jamie Clements Scarborough
Professional computer support direct to your door
Mob 07906 363101
Jamie Clements Scarborough
Professional computer support direct to your door
Mob 07906 363101
Our pricing is designed to be simple and easy to understand.
On-site support: £30 for the first hour for home customers, or £35 for business customers. After the first hour, additional time is charged at £5 per 15 minutes or part of a 15-minute period.
Remote support: £15 covers the first 30 minutes. Additional time is charged at £5 per 15 minutes or part thereof.
This means you only pay for the time needed to deal with your computer problem.
Yes. Our onsite computer support service means you don't normally have to disconnect your equipment and take it anywhere.
We can visit your home or business at a mutually convenient time and carry out the work at your premises. This is particularly useful when dealing with computers, printers, networks or other equipment that is difficult to transport.
Yes. We can provide remote computer support over the Internet, making it possible to diagnose and resolve many software-related problems without an onsite visit.
Remote support is available whether you are within our normal Scarborough service area or further afield, provided your computer can be accessed remotely and the problem is suitable for this type of support.
Contact us to arrange a convenient time.
Yes. We understand that many people are at work during normal office hours.
We offer computer support and onsite appointments during weekday daytime and evening hours, allowing you to arrange a visit around your work and other commitments.
Weekend appointments are not currently available.
We provide computer support throughout Scarborough and the surrounding area.
We can also travel outside our usual service area. Depending on your location, an additional transport charge may apply.
If you're too far away for a practical onsite visit, remote computer support may be an alternative. Contact us with your location and details of the problem and we'll be happy to discuss the available options.
Yes. We provide up to 7 days of technical support following work carried out on your computer.
This support applies to questions or problems that are directly related to the work we completed for you.
Our after-sales support does not normally include general computer training or teaching you how to use software or equipment. If you require training, please ask us about this separately.
Software is developed and supplied by third-party software companies, so any manufacturer's or developer's warranty is provided by the relevant software vendor rather than Jamie Clements.
Software installations, configurations and repairs carried out by Jamie Clements are therefore provided without any warranty, express or implied, except where otherwise required by law.
While we take reasonable care when installing or repairing software, we cannot guarantee that third-party software will remain compatible with your computer or continue to operate correctly following future updates or changes made by the software manufacturer.
To the extent permitted by law, Jamie Clements accepts no liability for losses arising from the use, failure or inability to use third-party software, including loss of data, profits or savings.
We always recommend maintaining a suitable backup of important files and data before significant computer repairs, software installations or system changes.